Once you place a purchase for PDF Suite, you will receive a purchase confirmation email with your purchase details and the link to get your invoice. If you lose your email, the following instructions will allow you to recover your purchase details and manage your information and subscription:
- How to find your Purchases
- How to download your invoice (initial purchase and further renewals)
- How to change or update your credit/debit card information
- How to cancel your subscription and stop automatic renewals
- How to resume your subscription
How to find your Purchases
- To find your purchase, please open our Purchase Finder.
- Type the email you used for the purchase in the Identification section and one of these options: your password, order ID, or the last 4 digits of the credit card you used.
You will see the list of your purchases.
- To see the details of a particular order, click "View and manage" next to it.
How to download your invoice
- To download your invoice, you need to find your purchase at Purchase Finder, then click "View and manage" next to the order. Once you see the details of your order, click the "View Invoice" link.
- When the invoice is open, please click "Print this Page".
- Then you can either print out the invoice using your printer or choose "Save as PDF" in the drop-down list of your printers and save an electronic version of the invoice.
- To download your renewal invoice, click the "View Invoice" link with the correct invoice date of your product renewal.
How to change or update your credit/debit card information
You can update your credit card details in your Account under the Payment By section.
- Open your purchase and then click "View and manage" next to the order, click "Edit" under the Card information and update your credit card details.
How to cancel your subscription and stop automatic renewals
If you don't want to renew your software subscription, you can cancel it at any time before your renewal date.
- First, you need to find your purchase using the Purchase Finder and click "View and manage" next to the order, then click "Cancel Rebill" next to the product version.
How to resume your subscription
You can always resume your subscription any time before your renewal date by finding your purchase using the Purchase Finder and clicking the "Resume Rebill" button. Please note that the "Resume Rebill" option is available as long as the recurring payment date is not in the past.
- Once you have found your purchase in the Purchase Finder, click "View and manage" next to the order you want to recover the renewal for and click "Resume Rebill".
*Please note that the "Resume Rebill" option is available as long as the recurring payment date is not in the past.