My account renewed and I was charged for it but I never received a new key to activate the program

David Gomez

• October 19, 2022 02:56

My program was automatically renewed but no Activation Key was provided.  How am I supposed to use the program if you don't send me what I need?  There is also NO CONTACT for technical support.

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• Official comment

  

  Lina

  • October 21, 2022 12:18

  Hello David,

  Thank you for sharing that you need a new activation key after the renewal of the program. We will gladly follow up with you and send you a new key.

  Please find all support information on this page: https://www.pdf-suite.com/support/

  Regards, 

  PDF Suite Team 
• 

  Emmanuelle Henry

  • October 22, 2022 19:59

  Can you simply fix this issue once and for all so that no one else keeps being charged without receiving the activation key in the confirmation email ?!

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• 

  Lina

  • October 24, 2022 11:54

  Hello Emmanuelle,

  Thank you for letting us know what needs to be improved. We will forward your feedback to the appropriate team. We appreciate you sharing it with us.

   

  Regards, 

  PDF Suite Team 

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