Charged for renewal but did not receive activation key

Annette

• October 24, 2022 18:29

I was charged for a renewal but I have not received the Activation Key.

 

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• Official comment

  

  Lina

  • October 28, 2022 11:37

  Hi Annette,

  Thank you for letting us know you need a new key after the renewal. We will follow up with you and send you the activation key.

  Regards, 

  PDF Suite Team 
• 

  Calvin Williams

  • October 31, 2022 20:58

  I also was charged and received an email without an activation key. I would like to have the email resent with the activation key or my money returned immediately. thank you.

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  Lina

  • November 01, 2022 16:35

  Hi Calvin,

  Thank you for sharing that you need a new activation key after the renewal. We will gladly follow up with you to send it. If you opt for a refund anyway, we will help you with this request. 

  Regards, 

  PDF Suite Team 

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