How to get a refund?

Cara Diaconoff

• October 25, 2022 06:42

Your product is shoddy--it would not let me sign a PDF document--and I'd like to return it and get a refund. You say somewhere on your site or in an ad that you'll refund returned purchases with no questions asked. However, your "billing support specialist," "Jill," asked me lots of questions via email when I tried to get a refund and then disappeared completely after I replied.

What gives?

Where is my refund?

0

• Official comment

  

  Lina

  • November 01, 2022 18:11

  Hi Cara,

  Thank you for sharing your experience with the refund request. We will forward your feedback on the process and the program itself to the team in charge. We appreciate the comment a lot. As for your refund, it was issued on October 26, 2022. If you need any further help, please let us know, and we will gladly follow up with you.

  Regards, 

  PDF Suite Team 

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