paulhyland66

Paulhyland66

• November 11, 2022 17:19

did not receive activation key and renewal price automatically charged at higher price than if I had logged online, why was I not given the best deal? 

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• Official comment

  

  Megan

  • November 12, 2022 16:59

  Hello Paul,

  Thank you for letting us know you did not receive a new key after the renewal and for checking about the renewal price. Please be informed that the price of the renewal was a standard one with no special deals.

  We will send a new key to you via email. Make sure to check your inbox. 

  Regards, 
  PDF Suite team 
• 

  Marie

  • November 13, 2022 21:28

  I have the same issue - renewed at the higher price.  Surely as returning customers we should get the current deals available also.

  I have received a key code but the one I received doesnt work.

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• 

  Megan

  • November 15, 2022 10:52

  Hi Marie, 

  Thank you for letting us know you have the same situation with the renewal. As I can see our agent has followed up with your request already and helped you to fix the situation. 

  Feel free to let us know if you have any other questions. 

  Regards, 
  PDF Suite team 

   

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