Transfer License

Answered

Steve Katz

• November 27, 2022 19:24

I recently purchased a new computer and want to use PDF-Suite (Purchased through Humble Bundle) on the new machine, while deleting it from the older computer. The license key I received through Humble Bundle does not work when the software is installed on the new machine. How can I transfer the license?

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• Official comment

  

  Lola

  • November 29, 2022 12:05

  Hi Steve,

  thank you for your post. You are able to transfer your license.

  Ill create a support case for you.

  Regards!
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  Steve Katz

  • November 29, 2022 15:37

  Thank you, but please explain the process for transferring the license. When I try to enter the license key I received from Humble Bundle in the new installation I get an error message. Thanks.

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  Lola

  • November 29, 2022 15:45

  Hi Steve,

  one license key can be activated on one computer only that's why you get an activation error. Please send us the license key you got from Humble Bundle so we could adjust it asap

  https://support.pdf-suite.com/hc/en-us/requests/new

  Don't recommend sharing your key here as it will be public.

  Regards!

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  Steve Katz

  • December 04, 2022 22:40

  Hi Lola. I did send the license key at the link you provide, but I have not had a response and I still cannot activate the app on my new computer, even though I have deleted it from my older machine.

  Thanks.

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  Lola

  • December 05, 2022 09:20

  Hi Steve,

  My sincerest apologies for the slow response. I hope things have been well with you since we last spoke! 

  I have sent you a new license new to your email address. Please check your Inbox and Spam folder.

  Regards!

   

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