Cancel my trial and automatic renewal

Mary

• December 08, 2022 19:42

Hello, I had been sending my message to you as of Dec. 2, 2022, the same day I subscribed to your "trial" PDF Suite and to cancel the automatic renewal. I only received a request number# 3790143 and # 3790159. Yet you still charge me. In your automatic replies, it will take 2 days to resolve this issue. But then, it's 6 days now, you still didn't reply to my request. It was a mistake that I click to your website. Today, I sent my request again to cancel my trial subscription and to cancel automatic renewal charges with a request# 3909191. I hope this will get your attention.

Thank you.

Mary M.

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• Official comment

  

  Megan

  • December 09, 2022 16:43

  Hello Mary, 

  Thank you for reaching out to let us know you are still waiting on a reply to your cancelation request. 

  I apologize for the delay in this response. Our support center had an unforeseen increase in the number of cases we received recently. We are actively working around the clock to answer everyone as quickly as we can.

  One of our agents will follow up with your request right away. 

  Regards, 
  PDF Suite team 

   
• 

  Brewer3003

  • December 09, 2022 20:48

  I can see why. Mind does not even work sense May. I would like to cancel mine as well.

  Yo have something you pay for and can't get help to fix it.

  Thank You,

  William Brewer

   My Activation key does not work and has not work from the beginning.

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• 

  Megan

  • December 10, 2022 16:55

  Hello William,

  Thank you for leaving a comment and letting us know your license key is not working. 

  As I see you reached out to our support team and our agent provided you with a new key to fix the issue. Have you tried it?

  Regards, 
  PDF Suite team 

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