Charged twice for my renewal, but still cant print PDF files.

Answered

Iviedgo

• February 04, 2023 22:46

I would like to speak to a customer service representative. What phone number should I call? Thank you.

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• Official comment

  

  Megan

  • February 07, 2023 14:35

  Hi Iviedgo,

  Thank you for letting us know you have an issue printing your PDFs and you paid 2 times for the renewal. We will create a new support request to help you with this case. If you want to call us, you can find a number in your purchase confirmation email. 

  Regards, 
  PDF Suite team 
• 

  CHERYL

  • February 06, 2023 06:59

  I am having the same problem, have sent 3 emails, response was very busy get back to you soon.

   

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  Megan

  • February 07, 2023 14:38

  Hi Cheryl, 

  Thank you for letting us know you are waiting for a reply to your request about the double bill issue. We will follow up right away. Our support center had an unforeseen increase in the number of cases we received recently. We are actively working around the clock to answer everyone as quickly as we can.

  Thank you for your patience. 

  Regards, 
  PDF Suite team

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  Raymond k Anderson

  • February 09, 2023 14:36

  I have already paid and renewed. The charge appears on my credit card. I can't open any PDF documents because it says I haven't renewed?!?  Help me please.

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  Megan

  • February 13, 2023 08:36

  Hello Raymond, 

  Thank you for letting us know you get the message to renew your license when you try to open a document. We will follow up with your support ticket right away to help you. 

  Regards, 
  PDF Suite team 

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