PDF Suite installation

Muhammad Sayyed

• June 21, 2023 06:38

I have been using PDF Suite Professional since 2012 on my PC.

From 2016 versions, the anti virus cautioned that it was infected with Win32:Malware-gen.

I had also had 2017 version on my laptop. 

I had to uninstall the PDF Suite 2016 pro as Avast did not allow it to function. 

Today on June 21, 2023 when I tried to install trial version of 2021 version, my security Avast declared that "We have moved f_0014ba to your Quarantine because it was infected with Win32:Malware-gen. It also declared that it can harm the computer.

PDF Suite Team to look into and solve it.

 

 

 

 

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• Official comment

  

  Megan

  • June 23, 2023 14:53

  Hello Muhammad,

  Thank you for letting us know that your antivirus is flagging a file that you suspect is related to the PDF Suite installation file. Based on your screenshot, I cannot confirm that the blocked file was a component of PDF Suite 2021 software. However, please rest assured that the installation file of PDF Suite is safe and clean.

  We take such flags seriously and we want to resolve this issue as soon as possible. I have created a new support ticket to investigate the situation further. Please check your inbox for more details.

  Regards, 
  PDF Suite team 
• 

  Muhammad Sayyed

  • June 23, 2023 15:30

  This was the file created during the command to install pdf suite 2021. 

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  Muhammad Sayyed

  • June 25, 2023 16:21

  As mentioned earlier, in my efforts to install my PDF Suite 2016, my anti-varus showed the similar message. Since it had option report as false positive, I clicked it. The PDF Suite 2016 Pro was installed. When I clicked to open the said PDF Suite, it required activation key which I entered correctly. Despite it showed that it cannot be activated. I attach herewith screen shots.

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• 

  Megan

  • June 26, 2023 10:57

  Hi Muhammad,

  Thank you for following up and letting us know were trying to install and activate PDF Suite 2016.

  I regret to inform you that PDF Suite 2017 and all previous versions of the software were discontinued.

  Unfortunately, we will no longer support license transfers, downloads, or be able to provide fixes for bugs, and customer care for these versions will be limited in scope.

  We will be glad to help you get PDF Suite 2021. Please follow up with the support ticket we created for you and reply to the latest email. 

  Thank you for your understanding.
  PDF Suite team 

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• 

  Muhammad Sayyed

  • June 29, 2023 10:10
  • Edited

  What about problem in installation of PDF Suite 2021 (trial)  which I had posted as my first query. 

  Unless the problem is solved, I cannot purchase PDF Suite 2021

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• 

  Lina

  • June 29, 2023 13:49

  Hi Muhammad,

  Thanks for checking with us about the trial installation issue. I totally understand your concern but we can assure you that our program is safe for installation so we advise you to turn off the antivirus during the installation or add the program to the exclusion list. 

  Feel free to ask us if you have any further questions.

  Regards, 

  PDF Suite Team 

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