Missing Activation Key
AnsweredHello,
I have been on auto renew for years and just renewed the 2021 pro OCR and yet you have not sent me my activation key yet. I was sent a confirmation email on 11/06/23.
I really need this for work. I have the supplied proof of purchase and order number. What can I do to get my key?
Had to do this same thing last year. Honestly doing auto renew may not be the way to go as twice now I have had to request my key it might just be simpler to repurchase every year.
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Official comment
Hi there,
Thank you for reaching out via the PDF Suite forum to let us know you did not receive an activation key after your subscription was renewed.
Please let me inform you that PDF Suite has a new version and it has a new activation flow that does not require keys.
Please make sure to install the correct version of PDF Suite using the link:
Click here
With PDF Suite 20 you don’t need any keys because this version has an account-based activation. In order to activate your PDF Suite, follow the instructions below:
1) Launch PDF Suite 20 and click on the Login icon in the right upper corner.
2) Click Sign In and sign in with the email that you used while registering the license.
3) Once you are logged in, click Proceed to PDF Suite or simply switch to PDF Suite window. Your license is now activated!
You can also check this illustrated activation guide for more details:
https://support.pdf-suite.com/hc/en-us/articles/360056940272-How-to-activate-PDF-Suite-
Feel free to let us know if you have any questions.Regards,
PDF Suite team
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