I did not get a key with my renewal

Answered

David S Taylor

• August 25, 2022 23:22

I got an email saying that renewal is done and the money was withdrawn from my bank but I did not get a new activation key 

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• Official comment

  

  Megan

  • August 26, 2022 14:20

  Hi David,

  Thank you for letting us know that after the renewal of your license your key no longer works. We will be glad to help you with that.

  We will create a new support case and send you a new key via email.
  
  Regards, 
  PDF Suite team 
• 

  Susan Thomas

  • December 15, 2022 00:49

  i did not receive my licence key. my address is ssnthms5@gmail.com and my order number is 

  UQK4GQTX renewal date is 2022/22/24

   

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• 

  Lsrosenb

  • December 15, 2022 20:55
  • Edited

  I have the exact problem.........Order # UQK4RT5M (renewal date 12/10/2022

  I got an email saying that renewal is done and the money was withdrawn from my bank but I did not get a new activation key 

  You have already created a support case many days ago. Meantime no support contact or activation key.

  My only next step is to stop the payment to PDF Suite and go to another vendor for this service.

  Very disappointed after several years of using PDF Suite.

  Larry Rosenblatt

  lsrosenb@sbcglobal.net

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• 

  Megan

  • December 18, 2022 15:19

  Hello Susan,

  Thank you for letting us know you did not receive a key after the renewal. 

  I will create a new support case for you and one of our agents will send you a new key. 

  Regards, 
  PDF Suite team 

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• 

  Megan

  • December 18, 2022 15:28

  Hi Larry, 

  Thank you for your comment on the experience with the renewal of your license. 

  As I see our agent has helped you with the inquiry. Feel free to let us know if you have any other questions 

  Regards, 
  PDF Suite team 

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