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I did not get a key with my renewal




  • Official comment

    Hi David,

    Thank you for letting us know that after the renewal of your license your key no longer works. We will be glad to help you with that.

    We will create a new support case and send you a new key via email.

    PDF Suite team 

  • Susan Thomas

    i did not receive my licence key. my address is and my order number is 

    UQK4GQTX renewal date is 2022/22/24


  • Lsrosenb

    I have the exact problem.........Order # UQK4RT5M (renewal date 12/10/2022

    I got an email saying that renewal is done and the money was withdrawn from my bank but I did not get a new activation key 

    You have already created a support case many days ago. Meantime no support contact or activation key.

    My only next step is to stop the payment to PDF Suite and go to another vendor for this service.

    Very disappointed after several years of using PDF Suite.

    Larry Rosenblatt

  • Megan

    Hello Susan,

    Thank you for letting us know you did not receive a key after the renewal. 

    I will create a new support case for you and one of our agents will send you a new key. 

    PDF Suite team 

  • Megan

    Hi Larry, 

    Thank you for your comment on the experience with the renewal of your license. 

    As I see our agent has helped you with the inquiry. Feel free to let us know if you have any other questions 

    PDF Suite team 


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