Cancel my purchase
When I decided to purchase it was clear that I could cancel within 30 days. It is just been 1 day and the method to cancel does not seem to be given anywhere. Money was collected promptly.
Does anyone know how I can cancel and get my money back? I have not downloaded the S/W.
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Commentaire officiel
Hello,
Thank you for sharing that you would like to get a refund for the purchase. We will follow up with you to help you with this request.
Feel free to tell us if you need our further help.
Regards,
PDF Suite Team
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I am having the same problem as Lina.
I thought I was buying the program, not a one-year subscription. Please cancel my order. ORDER NO. UQKDK386. I never downloaded the S/W therefore I should get my money back.
I called your support and was transferred to someone that could help. To my SURPRISE the message stated that your customer support was closed, to find out that it is on Londen Time. I am on the west coast of California. I would have to get up at midnight to call.
Please reply to this e-mail.
Thank-you
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Hi Brent,
Thank you for sharing that you are waiting for the reply regarding your refund request. We will follow up with you to assist you.
Regards,
PDF Suite Team
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Hi B Priest,
Thanks for sharing you sent the refund requests several times. Our system shows that it was processed on 11/21/2022.
Feel free to ask us if you have further questions.
Regards,
PDF Suite Team
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i received a free trial and have not yet been charged but i would like to cancel my order UQKDH958 as it was not what i was looking for
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Hello Solita,
Thank you for letting us know you want to cancel your PDF Suite membership.
I will create a new support case and one of our agents will help you with cancelation via email.
Regards,
PDF Suite team0 -
Good Morning,
Please cancel my order here is the Order Number: UQKDP8XQ
Never wanted a one year subscription for this, I am about to be charged tomorrow and i do not have to funds for this!
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Hi David,
Thank you for letting us know you want to cancel your subscription to PDF Suite.
Please be informed that the upcoming renewal is now fully canceled and there will be no further charges from our company.
Feel free to let us know if you have any other questions.
Regards,
PDF Suite team0 -
My order number is UQKDP8EZ
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Hi Chiso,
Thank you for letting us know you tried to cancel the upcoming renewal but it went through.
I will create a support case for you and one of our agents will help you with the cancellation request. Please check your inbox.
Regards,
PDF Suite team0 -
I would like to cancel my order, which was UQKDTZDY, as I do not want a recurring subscription
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Hi Justin,
Thank you for reaching out to let us know you need to cancel your order. I will create a new support case for you and our agent will help you with the inquiry.
Regards,
PDF Suite team0 -
Cancel my order UQKKFXK4 I have sent you countless messages yet u have chosen not to respond to me! I do not want to use your unhelpful software !!
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Hi Michael,
Thanks for letting us know that you are still waiting for the reply to your refund request. Please note that your money was refunded. Please check for the confirmation and wait 5-7 business for the money to appear in your account.
If you have any questions, feel free to ask.
Regards,
PDF Suite Team
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